Shipping Policy
AASRIVA MARKETPLACE SHIPPING POLICYAasriva is a multi-vendor marketplace connecting consumers with independent sellers, artisans, manufacturers, MSMEs, and emerging brands across India. All marketplace transactions are governed by the shipping frameworks detailed below.1. Order Processing & Dispatch TimelinesOrders are processed directly by the respective independent sellers upon secure payment verification. Standard dispatch windows vary by product classification:Standard Commercial Products: 1–3 Business DaysArtisan & Made-to-Order Items: 3–7 Business DaysCustomized or Personalized Commissions: Timelines are explicitly specified on the individual product display page.2. Transit & Delivery SchedulesEstimated logistical delivery windows across Pan-India routes are mapped as follows:Tier 1 / Metro Cities: 3–7 Business DaysTier 2 & Tier 3 Regional Centers: 5–10 Business DaysRemote / Northeast & Island Regions: 7–15 Business DaysPlease Note: Final delivery timelines are indicative and subject to operational logistics parameters, regional weather conditions, public holidays, or unforeseen domestic carrier disruptions.3. Logistical Costs & Consignment RoutingShipping Tariffs: Calculated dynamically at checkout based on product mass, parcel dimensional weight, customer delivery zone, and specific vendor shipping matrices.Consignment Segmentation (Partial Shipments): If an order comprises items belonging to multiple distinct sellers, products will be dispatched from different inventory locations independently. Consequently, shipments may arrive in separate packages at varying intervals.Transit Tracking: Automated tracking payloads are systematically pushed via email, SMS, and WhatsApp (where provisioned) immediately upon carrier scan. Customers can also audit live tracking updates via their Account Dashboard.4. Unforeseen DelaysWhile Aasriva coordinates closely with premier 3PL aggregators, delays originating from carrier operations, regulatory border checkpoints, local government restrictions, or customer unavailability are structurally outside our immediate operational control.
Refund Policy
AASRIVA TRANSACTION REFUND POLICYAll financial liquidations, reversals, and payment disputes handled on the Aasriva platform are processed strictly under the compliance timelines listed below.1. Approved Refund MechanismsFinancial refunds are triggered and processed exclusively under the following verified conditions:Formal approval of a valid, evidence-backed return request.Direct validation and inventory receipt acceptance of a fault by the respective merchant seller.Conclusive resolution of a transaction dispute via the Aasriva escalation desk.2. Settlement Timelines & Bank ProcessingRefund Execution Window: Approved refunds are processed systematically within 5–10 Business Days.Credit Realization: The actual reflection of funds depends entirely on your banking institution, payment aggregator settlement cycles, or native credit card network clearing windows.3. Method of LiquidationOriginal Source: Reversals are automatically routed to the original method of payment (Net Banking, UPI, Credit/Debit Card, Wallet) used during the checkout journey.Alternative Settlements: In instances where source routing is compromised, direct bank transfers (NEFT/IMPS) will be arranged following mandatory account verification checks.
Cancellation / Return / Exchange Policy
CANCELLATION, RETURN, AND ESCALATION POLICY1. Order Cancellation ProtocolsPrior to Consignment Dispatch: Customers retain the right to cancel an order directly from their dashboard before it has been marked as shipped by the seller. Valid cancellations inside this window qualify for an immediate, full capital refund.Post-Dispatch: Once a product is transitioned to a courier carrier, the order cannot be intercepted or canceled. Customers must process it as a standardized return following arrival, subject to item category eligibility.Merchant / Platform Cancellations: Sellers or Aasriva management reserve the right to cancel specific items prior to transit due to verified stock absolute depletion, manufacturing quality control failures, catalog pricing errors, or force majeure events. Affected customers will immediately receive an automated 100% refund.2. Product Return Criteria & ValidationReturns are strictly evaluated and accepted only under the following explicit criteria:Received item possesses a structural manufacturing defect.Consignment arrived physically broken or damaged due to courier transit.Shipped product differs fundamentally from the ordered variant (Wrong size, wrong color, incorrect item).The package has missing components or is an incomplete bundle.3. Return Window & Evidence ObligationsReporting Window: All claims must be formally initiated within 48 Hours of delivery confirmation.Evidentiary Proof: To validate claims safely, customers must furnish clear photographic documentation of the defect and a continuous, unedited package unboxing video.4. Categorical Non-Returnable ItemsDue to safety and customization parameters, the following categories are strictly final sale:Perishables & Food Items: Sweets, snacks, spices, condiments, and short-shelf-life goods.Wellness & Personal Care: Opened cosmetics, personal health items, and intimate care products.Tailored Commissions: Items custom-made, personalized, engraved, or modified to bespoke user specifications.5. Platform Jurisdiction & Corporate IdentityAasriva marketplace operations are legally structured, governed, and managed under the corporate framework of BUDDHICINTAKA PVT LTD and OSDUO TECH LLP.While transactional facilitation, dispute oversight, and payment distribution are governed by Aasriva, structural item craftsmanship, liability for performance, and material merchantability remain the legal responsibility of the verified independent vendor. Aasriva reserves the right of final arbitration in all platform merchant disputes.6. Corporate Contact DeskFor immediate assistance with any shipping tracking or return escalation, contact our unified operations room:Operational Headquarters: 614, Amoolya, 2nd Phase, 3rd Main, 4th Cross Rd, BEML Layout, 5th Stage, Rajarajeshwari Nagar, Bengaluru, Karnataka 560098Dedicated Support Email: support@aasriva.inOfficial Web Desk: https://aasriva.inHotline Operations: +91 8041104387 / +91 9611808267Response SLA: Guaranteed professional evaluation within 2 Business Days.
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