Shipping Policy
OSDuo Business Connect is primarily a digital software service. Optional NFC business cards are physical products supplied and shipped separately by OSDuo Tech LLP.
Digital Software Subscriptions
No physical shipping is required for software subscriptions.
After successful order confirmation, onboarding instructions will be sent to the customer's registered email address or WhatsApp number.
Customers must provide the required setup information, including preferred subdomain, business or organisation name, registered email address and other details requested.
Setup will begin after the required information is received and verified.
Activation timelines depend on the completeness of the information and any additional configuration requirements.
Physical NFC Cards
NFC cards are personalised and dispatched by OSDuo Tech LLP.
Processing begins after the customer provides their published Business Connect card URL and confirms the required printing details.
Cards are quality-checked before dispatch.
Applicable shipping charges, if any, will be displayed during checkout.
Delivery timelines depend on order processing, destination and courier service.
Customer Responsibility
Customers must provide accurate personalisation details, contact information and a complete delivery address. Delays caused by incomplete or incorrect information may affect processing and delivery.
For shipping or delivery assistance, customers may contact OSDuo Tech LLP through the support details published on the store.
Refund Policy
OSDuo Tech LLP follows the refund terms below for OSDuo Business Connect subscriptions and optional NFC cards.
Cancellation-Based Refunds
Customers may request cancellation and a refund within 2 hours of successful order placement.
Requests received after this period will ordinarily not be eligible for cancellation or refund, subject to applicable consumer protection laws.
Approved refunds will be processed to the original payment method.
The time taken for the refund to reflect depends on the payment gateway and the customer's bank.
Software Subscriptions
Refund requests must be submitted within the 2-hour cancellation window.
Once this period has expired, subscription orders are ordinarily non-refundable, subject to applicable laws.
Duplicate payments and verified payment-processing errors will be reviewed separately.
Physical NFC Cards
NFC cards are personalised products prepared using customer-provided information.
Refund requests must be submitted within the 2-hour cancellation window.
If a card is delivered damaged, defective or incorrectly personalised due to an error attributable to OSDuo, customers should contact support with the order details and supporting photographs.
Verified issues will be reviewed for an appropriate resolution, including replacement or refund where applicable.
Duplicate Payments and Transaction Errors
Verified duplicate payments or payment-processing errors will be investigated separately. Eligible amounts will be refunded after verification.
How to Request a Refund
Customers must contact OSDuo Tech LLP through the store's published support details and provide their order number, registered email address and reason for the request.
Nothing in this policy limits customer rights under applicable consumer protection laws.
Cancellation / Return / Exchange Policy
This policy applies to OSDuo Business Connect software subscriptions and optional physical NFC business cards purchased through Aasriva.
Order Cancellation
Cancellation requests are accepted within 2 hours of successful order placement.
Requests must be submitted through the published support contact details with the order number and registered customer information.
Requests received after the 2-hour window will ordinarily not be accepted, subject to applicable consumer protection laws.
Duplicate orders and verified payment errors will be reviewed separately.
Software Subscriptions
OSDuo Business Connect is a digital software service and does not involve physical delivery. Once the cancellation window has expired, subscription orders are ordinarily non-cancellable and non-refundable, subject to applicable laws.
Returns and Exchanges – NFC Cards
NFC cards are personalised physical products and are prepared according to customer-provided details.
Returns or exchanges are not ordinarily accepted for changes of mind or incorrect information supplied or approved by the customer.
If a card is delivered damaged, defective or incorrectly personalised due to an error attributable to OSDuo, customers should report the issue with supporting photographs and order details.
Verified cases will be reviewed for replacement, exchange or refund, as appropriate.
Customers should report visible shipping damage or incorrect delivery as soon as reasonably possible after receipt.
Important Conditions
Customers are responsible for checking and approving their personalisation details before production.
The NFC card must be linked to the correct published Business Connect digital card URL.
Nothing in this policy excludes remedies available under applicable consumer protection laws.
How to Raise a Request
Contact OSDuo Tech LLP through the support details published on the store, providing the order number, registered email address and relevant details or photographs.